Need help? Email us.

We usually reply within 2 business days. Please include your device model and iOS version.

Frequently asked questions

How do I play?

Drag up to climb and drag down to step back. Obstacles only move while you move, but the black tide keeps rising. Grab keys to push it back.

How do I restore my purchases?

Open Settings (gear icon on the title screen) and tap "Restore purchases", or tap it at the bottom of the Pro screen. Use the same Apple ID you bought with.

I bought a theme but it's still locked.

Tap "Restore purchases". If it still does not appear, make sure you are signed in with the Apple ID used for the purchase, then email us.

How do I change the app icon?

Equip a theme in the Wardrobe. iOS will ask you to confirm the new icon.

Can I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID.

Does Family Sharing work?

Yes. Pro and theme purchases can be shared with your Family Sharing group.

How do I reset my progress?

Progress is stored only on your device. Deleting and reinstalling the app resets everything, including gears and best heights. Purchases can be restored afterwards.

How do I change the language?

The app follows your iPhone's language. You can also pick a language in the in-game Settings, or set a language for Windup Tower in iOS Settings → Windup Tower → Language.

I don't feel any vibration.

Check that Haptics is on in the in-game Settings and that System Haptics is on in iOS Settings → Sounds & Haptics. Use "Test vibration" in the game's Settings to check.

I found a bug.

Email us at hello@nooption.xyz with what happened, your device model and iOS version. A screenshot or screen recording helps a lot.